About this role
The Service Customer Success Manager is responsible for maximizing customer value and lifetime revenue by managing service contracts and ensuring the performance of mission-critical infrastructure. They act as a trusted advisor to customers, driving renewals and upsell opportunities while coordinating service delivery across internal teams.
Candidates must hold a bachelor's degree in Engineering, Business, or a related field and possess 5–10+ years of experience in customer success or service sales. Experience in data centers or critical infrastructure environments is preferred, along with strong analytical and stakeholder management skills.
What they're looking for
Customer SuccessAccount ManagementService SalesStakeholder ManagementData AnalysisContract RenewalsUpsellingCross-selling
Frequently asked questions
What does a Customer Success Management Manager at Vertiv do?
The Service Customer Success Manager is responsible for maximizing customer value and lifetime revenue by managing service contracts and ensuring the performance of mission-critical infrastructure. They act as a trusted advisor to customers, driving renewals and upsell opportunities while coordinati…
What skills does this Customer Success Management Manager role need?
Key skills for this role include Customer Success, Account Management, Service Sales, Stakeholder Management, Data Analysis, Contract Renewals.
How much does a Customer Success Management Manager at Vertiv pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Success Management Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Success Management Manager role?
You can apply directly on Vertiv's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.