Visitor Experience Intern

Key Responsibilities Analyse customer feedback from reviews, surveys, social media, and other channels. Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience. Identify recurring issues, trends, and opportunities for improvement. Prepare reports and present insights with actionable recommendations. Work closely with Marketing and Operations teams to support visitor experience improvements. Review the visitor journey across digital platforms, including the website, social media, and booking process. Identify UX/UI gaps and friction points that may affect user experience and ticket conversions. Recommend improvements to website design, content structure, and booking flow. Suggest ways to improve ticket sales conversion through better customer journeys and user experience. Monitor key metrics such as customer sentiment, ratings, engagement, and conversion rates. Requirements Strong analytical and problem-solving skills. Detail-oriented with the ability to identify patterns and trends. Interest in customer experience, digital marketing, or UX/UI. Good communication and presentation skills. Able to work independently and collaboratively in a team environment. Familiarity with website user journeys, customer behaviour, or digital analytics is a plus.