IT Helpdesk Associate Engineer

Key Responsibilities: To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile Coordinates with customers to plan and implement software upgrade actions and OS installation Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure To follow up procurement & delivery of hardware/software that are required by users Direct contribution to operational permanent control framework Provides 2nd line support to the Company's customers Level two support for server, cisco network infrastructure and printer environment Takes responsibility for projects as assigned timelines and deliverables Day to day management of the helpdesk - dealing with cases from inception to completion Qualifications: ITE / Diploma Holder in Computer Engineering, Network & System Excellent problem-solving and analytical skills.. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus. Programming Skills in helpdesk management is a plus. Ability to work day or night shift (2 days work, 2 days off, 12 hours shift)