Workshop Controller (Jaguar And Land Rover)

Responsibilities Workshop Management: Allocate work to technicians based on skill level, job priority, and availability. Monitor job progress throughout the day to ensure timely completion and handover. Ensure workshop efficiency and productivity targets are met or exceeded. Technical Oversight: Provide guidance to technicians on complex diagnostics and repair procedures. Ensure quality control checks are carried out on completed work. Authorise additional work required and liaise with Service Advisors for customer approval. Customer Satisfaction: Work closely with Service Advisors to keep customers updated on progress. Support the investigation and resolution of customer complaints and comebacks. Ensure high standards of vehicle care and presentation. Health & Safety / Compliance: Ensure compliance with health and safety regulations within the workshop. Maintain a clean, safe, and organised working environment. Ensure that all repairs comply with JLR and legal standards. Team Leadership & Development: Lead and motivate the technician team to deliver high performance. Conduct regular team briefings, monitor training needs, and support technician development. Support recruitment, onboarding, and performance management of workshop staff. Administrative Duties: Review and authorise job cards and ensure accurate labour recording. Monitor parts delays and coordinate effectively with the Parts Department. Report on workshop KPIs such as efficiency, productivity, and utilisation. Requirements Proven experience in a workshop control or senior technician role, preferably within a premium automotive environment. Preferably with JLR experience and familiarity with Jaguar Land Rover service systems and processes. Strong focus on quality, safety, and first-time fix rate. Positive, proactive, and performance-driven mindset. Excellent technical knowledge across modern vehicle systems. Strong leadership and team coordination skills. Good understanding of warranty and manufacturer standards (preferably JLR). Proficient with dealership systems (e.g. CDK/Kerridge, TOPIx, AutoGateway). Excellent communication, time management, and problem-solving abilities. Possess a valid Class 3 driver’s licence