Air Freight Customer Service Executive (East / 5.5 Days Shift Work) [El]

Arrange airline bookings and coordinate shipment schedules Liaise with customers, contractors and service providers to facilitate shipments Respond to customer enquiries and provide shipment updates Work closely with internal operations teams to fulfil service requirements Ensure compliance with customer SOPs and operational procedures Maintain accurate shipment records and system updates Coordinate with warehouses, carriers and customs on shipment movements Monitor shipment progress and ensure timely delivery updates Support billing process including job closure and invoicing Handle supplier invoice disputes and resolve operational issues Drive service improvements within the team Perform other ad-hoc tasks as assigned by management *Working Hours: 5.5 days shift work We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. Wecruit Pte Ltd EA License No: 20C0270