Air Freight Customer Service Officer (East / 5.5 Days Shift Work) [El]

Coordinate flight bookings with airlines for shipment arrangements Arrange shipments with customers and external contractors Maintain strong relationships with internal teams and external stakeholders Respond to customer enquiries promptly and professionally Collaborate closely with operations team to fulfil customer requirements Ensure adherence to customer Standard Operating Procedures (SOPs) Update shipment data accurately in the system Liaise with customers, warehouse teams, carriers and customs on shipment requirements Monitor shipment status and provide timely updates to customers Track shipment progress to support month-end operational targets Coordinate with billing team to close jobs and process invoicing Manage supplier invoice discrepancies and resolve disputes Lead issue resolution and ensure service recovery when required Identify and implement improvements to enhance team service capabilities Perform other ad-hoc duties assigned by Supervisor or Manager *Working Hours: 5.5 days shift work We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. Wecruit Pte Ltd EA License No: 20C0270