About this role
Supervise a team of customer service representatives to ensure service volume and quality levels are met across various communication channels. Manage daily workloads, train staff on standard policies, and identify operational improvements to enhance efficiency.
Requires a high school diploma (Bachelor's preferred) with at least 3 years of customer service and purchasing experience in MRO/Indirect materials. Must have at least 1 year of lead or supervisory experience and strong proficiency in inventory management systems.
What they're looking for
Customer Service ManagementStaff Training and CoachingPurchasingInventory ManagementNegotiationProblem SolvingAnalytical SkillsOperational Improvement
Frequently asked questions
What does a Supervisor - Customer Service at Wesco do?
Supervise a team of customer service representatives to ensure service volume and quality levels are met across various communication channels. Manage daily workloads, train staff on standard policies, and identify operational improvements to enhance efficiency. Requires a high school diploma (Bache…
What skills does this Supervisor - Customer Service role need?
Key skills for this role include Customer Service Management, Staff Training and Coaching, Purchasing, Inventory Management, Negotiation, Problem Solving.
How much does a Supervisor - Customer Service at Wesco pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Supervisor - Customer Service role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Supervisor - Customer Service role?
You can apply directly on Wesco's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.