Restaurant Manager

Duties and Responsibilities You shall report directly to the Operations Manager and shall perform all duties assigned by the Company. Your responsibilities include, but are not limited to, the following: 1. Restaurant Operations Management Oversee the daily operations of both the Front-of-House (FOH) and Back-of-House (BOH) to ensure smooth, efficient, and profitable restaurant operations. Ensure all operational activities are carried out in accordance with the Company's Standard Operating Procedures (SOPs), policies, and service standards. Coordinate closely with the kitchen and service teams to ensure efficient food preparation, timely order fulfillment, and seamless customer service, particularly during peak operating hours. Monitor service flow, table turnover, food quality, presentation standards, cleanliness, and operational efficiency to maintain an exceptional dining experience. Conduct daily pre-opening, operational, and closing inspections to ensure outlet readiness and compliance with Company standards. Ensure all equipment, furniture, fixtures, and operating facilities are properly maintained and promptly report any repair or maintenance requirements. 2. Leadership, Staff Supervision & Team Development Lead, supervise, motivate, and manage all outlet employees to achieve operational excellence and Company objectives. Participate in recruitment, interviewing, onboarding, orientation, and training of new employees. Provide continuous coaching, mentoring, and on-the-job training to improve employees' knowledge, productivity, service quality, and professional development. Conduct regular performance evaluations and provide constructive feedback to improve individual and team performance. Enforce Company policies, workplace discipline, grooming standards, attendance requirements, and code of conduct. Manage work schedules, manpower deployment, shift planning, leave arrangements, and staff attendance to ensure adequate operational coverage. Foster teamwork, professionalism, accountability, and a positive working environment. 3. Customer Service Excellence Deliver and maintain exceptional customer service standards at all times. Ensure all customers receive prompt, courteous, and professional service that reflects the Company's service philosophy. Handle customer feedback, complaints, and service recovery professionally and effectively to achieve customer satisfaction. Monitor customer experience and implement service improvements where necessary. Build positive customer relationships to encourage repeat business and enhance customer loyalty. 4. Sales Performance & Business Development Support the Operations Manager in achieving monthly sales, profitability, and operational targets. Monitor daily sales performance, customer traffic, average spending, and key operational indicators. Recommend and implement initiatives to improve sales, productivity, customer satisfaction, and overall business performance. Work closely with the Marketing Department to execute promotional campaigns, seasonal programs, loyalty initiatives, and marketing activities. Identify opportunities to increase revenue through upselling, cross-selling, and service enhancement initiatives. 5. Financial & Cost Control Monitor and control labour costs, food costs, operating expenses, and wastage to achieve budgeted financial objectives. Ensure efficient utilization of manpower and operational resources. Monitor inventory levels, stock movement, ordering, receiving, storage, and stock rotation to minimize losses and maintain adequate inventory. Investigate inventory variances and implement corrective actions where necessary. Safeguard Company assets and ensure proper handling of cash, inventory, equipment, and operational resources. 6. Inventory & Procurement Management Ensure timely ordering of food, beverages, packaging materials, cleaning supplies, and operational necessities. Verify deliveries and ensure goods received meet the Company's quality and quantity requirements. Maintain proper inventory records and conduct regular stock counts and stock reconciliations. Implement effective inventory control measures to reduce wastage, spoilage, and stock discrepancies. 7. Health, Food Safety & Regulatory Compliance Ensure full compliance with all applicable food safety, hygiene, sanitation, workplace safety, and government regulations. Maintain compliance with Company food safety programs, cleaning schedules, and operational hygiene standards. Con…