Sales Admin Support

Sales Admin Support - European MNC 1 year contract renewable yearly Salary: $3800 max 5 days work week 8am - 5pm Location: Ayer Rajah (nearest MRT - Bouna Vista or OneNorth) Job Scope: 1. Commercial Strategy & Quoting (Spares & Ad-hoc) Strategic Quoting: Analyze customer RFQs to prepare accurate technical and commercial proposals, ensuring alignment with current 2026 market pricing and Sales Processes. Technical Validation: Review technical specifications in RFQs to ensure spare part compatibility and suggest alternative/upgraded components for obsolete items. Lead Management: Monitor the sales pipeline to follow up on outstanding quotations, converting reactive quotes into active orders through proactive customer engagement. 2. Customer Relationship & Experience Management Account Health Monitoring: Serve as the primary internal touchpoint for key accounts, conducting proactive calls to identify upcoming maintenance needs or spare part requirements. Resolution Ownership: Act as the "Voice of the Customer" internally to resolve bottlenecks in the quoting 3. Order Execution & Supply Chain Coordination End to End Order to Cash Order Processing and Follow Up Managed end-to-end Order-to-Cash order processing, from customer Purchase Order receipt through order booking, delivery coordination, shipping documentation, invoicing, and issue resolution. Ensured customer POs and order documentation complied with International Trade Compliance requirements and internal controlling procedures before order booking. Coordinated with factories to obtain order confirmations and issued timely Order Confirmations to customers. Monitored, followed up, and expedited factory deliveries to ensure fulfilment of customer requirements and committed delivery timelines. Prepared accurate shipping documentation, including delivery notes, commercial invoices, and packing lists, in accordance with customer and Letter of Credit (L/C) requirements. Liaised with customers to obtain shipping docume…