Tour Consultant

As a Tour Consultant, your primary role is to assist clients in planning and booking their travel arrangements. This includes offering advice and recommendations on destinations, transportation, accommodations, attractions and activities based on the preferences and budget of clients. 5 days’ work week 11AM to 9PM Work location: Retail outlets (Suntec City Mall / Lot One Shopping Mall / Causeway Point / Downtown East / Jurong Point / Tampines Hub) Competitive remuneration package Supportive & Collaborative work environment Your responsibilities will include but not limited to: Conducting research on travel options including destinations, transportation, accommodations, tours and attractions. Booking various travel arrangements such as tours, flights, cruises, coaches, rental cars and accommodations. Providing guidance to clients on travel-related matters like visas, insurance, and health requirements. Crafting customized itineraries based on client preferences and budget constraints. Making reservations for restaurants, tours and other activities. Delivering exceptional customer service by promptly addressing client inquiries and concerns. Managing and maintaining client files and travel documents efficiently. Staying updated with industry trends, promotions and new travel products. To excel in this role, you should meet the following requirements: Preferably holds certification or training in travel planning such as a degree or diploma in travel and tourism or relevant work experience. Proficient in using computer reservations systems (CRS) like Sabre, Amadeus or Galileo. Familiarity with travel-related software applications and tools. Excellent communication skills in both verbal and written English and Mandarin. Strong attention to detail and organizational abilities. Capable of thriving in a fast-paced environment and managing multiple tasks simultaneously. Flexibility to work retail hours including weekends and Public Holidays. Willingness to lead tours over…