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Service Delivery Manager

Xcellink Pte Ltd

SingaporeContractOn-site

Posted 15 Jun 2026

About this role

Oversee the delivery of IT services to ensure high client satisfaction and adherence to agreed SLAs. Manage service operations, coordinate cross-functional teams, and serve as the primary point of contact for major service escalations. Requires a degree in IT or Business Administration and at least 6 years of experience in IT service delivery management. Proficiency in project management principles and ITIL frameworks is essential, with PMP or PRINCE2 certifications preferred.

What they're looking for

Service Delivery ManagementStakeholder ManagementIT Service ManagementProject ManagementBudget ManagementResource AllocationProblem SolvingLeadership

Frequently asked questions

What does a Service Delivery Manager at Xcellink Pte Ltd do?

Oversee the delivery of IT services to ensure high client satisfaction and adherence to agreed SLAs. Manage service operations, coordinate cross-functional teams, and serve as the primary point of contact for major service escalations. Requires a degree in IT or Business Administration and at least …

What skills does this Service Delivery Manager role need?

Key skills for this role include Service Delivery Management, Stakeholder Management, IT Service Management, Project Management, Budget Management, Resource Allocation.

How much does a Service Delivery Manager at Xcellink Pte Ltd pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Service Delivery Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Service Delivery Manager role?

You can apply directly on Xcellink Pte Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.