Executive, Programme - Membership & Engagement

We are seeking a strategic and results-driven professional to drive SCALA’s corporate network and membership initiatives. This role will own the end-to-end membership lifecycle acquisition, engagement, conversion, and retention while driving partnerships and campaigns that deliver measurable impact and long-term value for the supply chain community. This role will report to the Programme Manager. Key Responsibilities Membership Strategy & Go-to-Market Take ownership of end-to-end membership projects, from strategy alignment through execution, across the lifecycle: acquisition, engagement, conversion, and retention. Plan and execute clear initiatives linked to SCALA’s strategic initiatives (as outlined in its Strategy Map 2026 - 28), ensuring alignment with SCALA’s mission and industry objectives. Act as a key thought partner on the in shaping of strategy and driving innovation. Lead Generation & Partnerships Drive lead generation and conversion through innovative channels, strategic partnerships, and high-visibility activations. Negotiate and manage partner relationships that strengthen the membership funnel and unlock new growth opportunities within the supply chain ecosystem. Engagement & Retention Campaigns Conceptualize and deliver engagement campaigns, both online and offline, to deepen relationships and sustain long-term membership value. Develop and test retention strategies that foster loyalty and enhance member stickiness. Insights & Value Proposition Development Maintain close engagement through calls, visits, events to sharpen understanding of corporate member needs. Translate insights into continuous enhancements of SCALA’s membership value proposition, ensuring continued participation. Performance Management Monitor campaign effectiveness, analyze data, and refine strategies for maximum impact. Champion innovation, piloting new ideas and setting benchmarks for membership growth and engagement. Qualifications & Skills Diploma in Business, Marketing, Communications, or related field. Proven experience in membership strategy, partnership management, or business development. Strong analytical and problem-solving skills with experience in lifecycle management. Excellent communication and stakeholder management abilities. Ability to innovate and execute in a fast-paced environment. Performance Metrics Membership growth and retention rates. Engagement levels across programs and events. Value delivered through partnerships (e.g., sponsorship revenue, strategic outcomes). Successful execution of go-to-market initiatives and campaigns.