Order Fulfilment Specialist

Winner of E50 Awards 2021, 2022 & 2023 One of Singapore’s Fastest-Growing Companies 2022 Job Description Deal directly with customers either by telephone, electronically or face to face Respond promptly, handle and resolve customer inquiries, complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Process orders and requests Organize workflow to meet customer time frames Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions Manage administration Support, communicate and coordinate with Sales team and internal departments Requirements Min GCE ‘N’ or ‘O’ Level or equivalent Bilingual in English and Mandarin to interact with Mandarin speaking customers Experience in sales support / customer service would be an added advantage Knowledge of customer service principles and practices Customer Service Oriented Dedicated team player with ability to work under pressure and deliver results A meticulous and responsible employee Able to work independently with minimum supervision Knowledge of relevant computer applications Able to work independently