Front Office Officer

Company Overview Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds. Job Summary Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience. Responsibilities Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience Manage all reservation channels to accurately record and confirm room bookings Distribute room keys efficiently to guests assigned to their rooms Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards Process accounts and billing accurately and efficiently to ensure correct guest charges Perform general office duties including managing correspondence, emails, filing, and operating the switchboard Handle all incoming and outgoing mail, faxes, and messages for guests promptly Report unusual occurrences to the Supervisor on duty for timely resolution Carry out additional duties as assigned by the Supervisor to support Front Office operations Preferred competencies and qualifications Minimum O Level or Higher NITEC in Hospitality Operations preferred Minimum 1 year of experience preferably in front desk service Ability to work shifts and collaborate effectively as a team player Good verbal and written communication skills to interact clearly with guests and colleagues Strong customer service skills to enhance guest experience