Business Development Manager (Sales & Operations)

Job Summary Key Responsibilities Develop and execute sales strategies to acquire new clients through multiple channels and grow revenue for our commercial system software and workforce solutions. Lead client discovery sessions to understand business needs, operational challenges, and workforce requirements. Effectively communicate the company’s value proposition through proposals, presentations, product demos, and negotiations. Manage and respond to tenders, RFQs, and RFPs, providing commercial and technical input throughout the bid process. Monitor competitors, industry trends, and customer needs to refine sales strategies and solution offerings. Prepare regular reports on sales performance, pipeline, forecasts, and market insights. Gather and document technical and business requirements, working closely with theproduct and development teams to design cost-effective solutions. Drive the design and execution of Proof-of-Concept (POC) demonstrations to showcase solution value. Provide input on solution architecture, implementation approach, and best practices. Plan and execute system testing and UAT to obtain customer sign-off on technical requirements. Provide user experience and business insights to guide ongoing productenhancements. Guide new clients and platform members through registration, system onboarding, job requirements, payment processes, and benefits administration. Conduct interviews and assessments of prospective applicants, covering job responsibilities, grooming standards, salary, and benefits. Develop and maintain strong relationships with existing clients to ensure satisfaction, retention, and repeat business. Act as a key point of contact post-sales to support implementation, operational issues, and service optimisation. Mentor and guide junior sales, business development, or operations staff where applicable. Any other adhoc task assigned by Reporting Manager Requirements / Qualifications Proven experience in software sales , preferably in IT solutions, SaaS, or workforce management systems . Strong product management experience or background, with the ability to translate technical features into business value. Excellent understanding of casual labour management systems or HR/workforce software is highly preferred. Strong interpersonal, negotiation, and communication skills. Ability to work independently, manage multiple priorities, and drive results. Bachelor’s degree in Business, IT, Engineering, or a related field. MBA is a plus.