Operations Executive

About the Role Zenith Facility Services Pte Ltd is seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment, and client servicing across our cleaning and facility services contracts. This role is ideal for someone who thrives on the ground —solving operational challenges, supervising teams, and ensuring service excellence. You will work closely with: Project Executive – who manages recruitment, documentation, payroll inputs, and compliance records. You will provide real-time operational updates (attendance, punctuality, disciplinary issues, onboarding support) to ensure HR records remain accurate. Managing Director – who oversees operational improvements and customer satisfaction. You will provide ground-level insights and recommendations to support service excellence and contract retention. Sales / Business Development Support – who drives client relationships and lead generation. You will support this by making on-site visits to client premises to check in and strengthen relationships, and by distributing networking name cards to build new business contacts and expand referral opportunities. Together, these roles form a strong backbone for both frontline operations and back-office support , ensuring smooth service delivery and client satisfaction. Key Responsibilities 1. Site Operations & Service Quality Oversee daily operations across assigned customer sites Conduct site inspections and audits to uphold cleaning standards Respond promptly to operational issues and service lapses Ensure compliance with workplace safety and SOPs 2. Manpower Deployment & Supervision Plan and allocate manpower daily based on site needs Supervise cleaners, ensuring punctuality and performance Coordinate replacement staff for urgent manpower gaps Provide attendance and performance updates to Admin & HR Executive 3. Client Servicing & Account Management Act as the main operations liaison for clients Address concerns and follow through on service recovery Build strong client relationships to support contract retention Provide periodic operational updates to clients 4. Inventory, Equipment & Vendor Coordination Monitor stock levels of cleaning supplies and equipment Arrange repairs, replacements, and replenishments Coordinate with vendors for servicing and maintenance 5. Operations Reporting & Improvements Prepare site reports, incident logs, and monthly summaries Track manpower utilisation and performance trends Recommend improvements for efficiency, cost control, and service quality Requirements Diploma or Degree in any discipline (Operations/FM preferred) Experience in cleaning, facilities management, logistics, or operations is advantageous Strong leadership, communication, and problem-solving skills Comfortable supervising ground staff and managing multiple sites Willing to travel to different customer locations Customer-service oriented, adaptable, and proactive Why Join Us Play a key role in frontline operations that drive client satisfaction Clear career pathway to Operations Supervisor / Manager roles Work closely with management and HR to improve service delivery Stable company with long-term clients and growing contracts Competitive salary package with performance incentives How to Apply Contact us at 89731899 or Send your resume to: admin@zenithfs.com.sg Please include your earliest start date and expected salary . Only shortlisted candidates will be contacted.