Senior/IT Operations Engineer (HR System)

Job: Supporting operations and maintenance for e-HR (Enterprise Human Resource) system. Role: • Ensure smooth operation of existing systems under the e-HR project and successful implementation of any upgraded software and hardware components. • Liaise and work with the appointed teams, contractors, service providers, third parties and appointed personnel in the course of delivering the project activities. • Monitor and ensure system adhere to applicable standards, policies and directives. • Perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews. • Support and work with the company in managing the company's system audits. • Manage and maintain all development, configuration and documentation in accordance to the company’s quality standards. • Manage Vulnerability Assessment (VA) activities, and work with the company's appointed contractor to rectify all issues identified. • Provide project status reporting on a regular basis. • Manage remediation for obsolete system components. • Manage the retirement and disposal of obsolete system components. • Assist the team for any experimentations, researching, testing and evaluation. Incident Management • Manage system support issues to resolve all defects that are reported. • Respond to incidents and problem reports in accordance to company's stipulated Service Level Agreement (SLA). • Lead investigation and liaise with required stakeholders on resolution of problem. • Provide timely updates to user management and company on incidents/problem investigation. • Provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user. • Perform defect trend analysis to address recurring incident. • Managing the resources in ensuring the expedient and proper closure of incidents and service requests. • Perform defect trend analysis to address recurring incident. Change Request Management • Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes • Conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users. • Plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users. • Manage and work with the existing system integrators of IT systems, in integrating all components of the solution to deliver the solution. • Manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements. • Provide change management services to ensure the stakeholders and user communities are well informed of the project matters. • Seek approval and clearance for the execution of the Change Management which includes all materials and information to be used for the execution. Contract Management • Manage contract milestones (within the contract scope) while company manage the contract and overall budget approved from the AOR. • Liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover. • Plan for O&S-related purchases, seek support and approval from the company's System Manager and Ops Manager respectively. Requirements: • Experience in IT audit is advantageous. • Familiarity with IM8 or equivalent ICT policies is advantageous. • Knowledge of SAP HCM ERP is advantageous. • Senior Engineer-level: At least 3 years of related working experience in information technology. • This role will need to secure a clearance, due to the sensitivity of the project. To apply: Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg Appreciate the interest of all applicants; however only shortlisted candidates will be notified. EA Licence No: 20S0237