Inside Sales Manager

What We Do Design the Future of Hi-Reliability Semiconductors at Zero-Error Systems Where innovation is built to last— and every chip, every idea, and every person matters. Why Join Us · Work on high-reliability ICs for Space/Satellites, Data Centers, automotive, and mission-critical applications · Gain end-to-end exposure from design to validation · Be part of a collaborative, high-calibre engineering team · Contribute to technologies where failure is not an option Inside Sales Manager About the Role Zero-Error Systems (ZES) is seeking a systems-oriented Inside Sales Manager to strengthen customer relationship management through effective use of CRM and business systems while supporting efficient office administration. Reporting directly to the Chief Executive Officer (CEO), the incumbent will enhance the existing customer support framework, improve reporting capabilities, streamline operational processes, and partner closely with senior stakeholders and customers to drive operational excellence Key Responsibilities Customer Relationship Management · Building and maintaining positive relationships with customers through ongoing communication, effective follow-up, and providing excellent customer service. · Play a crucial role in driving sales growth and maintaining customer satisfaction. You will be responsible for proactively reaching out to potential clients, managing existing accounts, and supporting the overall sales efforts of the company. Maintain Sales Records through Power BI and Odoo system · Keeping accurate and up-to-date records of sales activity in the system, customer interactions, and other important data to help inform decisions and improve overall sales performance. Order Processing · Raise Purchase Order and work closely with customers on orders to ship. Delivery Schedule · Monitor and coordinate with internal stakeholders to ensure on-time deliveries. Office Administration · Provide office administration support and administrative support to all depts, including pantry requirements. Projects · Undertake projects and duties assigned by the CEO that can include slide deck preparation, meeting and travel arrangements, and other tasks assigned by the management. Authorities · Responsible for managing inside sales interface between customer and sales and marketing. · Interface with engineering and Sales and Marketing and customer representatives concerning problems with delivery and schedules. Develop and assure effective corrective action implementation. · Manage office logistics including supporting CEO on meeting, travel arrangements, etc. Key Requirements · Bachelor’s degree in Business Studies, Marketing, or related qualifications with more than 10 years of experience. · System-oriented and proficient in using CRM platforms, sales support systems, and business applications to enhance operational efficiency. Experience with Power BI and Odoo is an advantage. · Proven experience in Inside Sales, Customer Service or related similar role, preferably within the semiconductor and/or manufacturing environment. · Handle office administration for a small office setup. · Exposure to custom clearance and international shipment is an advantage. · Strong communication and stakeholder management skills. · Self-motivated and able to work independently under pressure. · Ability to work in a small team environment both as a leader as well as team player. · Candidates who could start work within short notice are preferred. Application If you are interested in applying for this role, please forward your resume to ZES HR at hr@zero-errorsystems.com