AI/SaaS Customer Success Manager (Csm) [5 Days, Raffles Place]

Job Title: Customer Success Manager / Head of Customer Success (AI / SaaS) Salary: $7,500 - $15,000 (Based on Experience) Location: Raffles Place Work Schedule: • Monday to Friday • 9:00 AM – 6:00 PM • Monthly Rest Days: 8 Responsibilities: • Lead enterprise customer onboarding and ensure successful adoption of AI Agent solutions • Understand clients' business processes and recommend AI-driven solutions to improve productivity and operational efficiency • Build and implement customer success frameworks, including onboarding, customer health monitoring, risk management, and SOPs • Analyze customer feedback and collaborate with product and engineering teams to enhance product features and user experience • Monitor customer engagement, identify churn risks, and develop strategies to improve retention and satisfaction • Develop customer training materials, best practices, case studies, and standardized onboarding processes • Build long-term relationships with enterprise stakeholders and provide strategic product guidance • Drive customer advocacy initiatives, including referral programs, customer communities, and success stories • Leverage AI tools and automation to improve customer success operations and team productivity Requirements: • Proven experience in Customer Success, B2B SaaS, Enterprise Software, AI, or a related technology industry • Strong understanding of enterprise customer lifecycle management and customer success best practices • Experience building or improving customer success processes, frameworks, or operational workflows • Excellent communication, stakeholder management, and problem-solving skills • Product-oriented mindset with the ability to translate customer needs into actionable improvements • Self-driven, entrepreneurial, and comfortable working in a fast-paced environment • Relevant professional experience is highly valued; diploma or degree is not mandatory • Candidates able to start work immediately or on short notice will have an advantage Additional Information: • Opportunity to join a fast-growing AI technology company specializing in enterprise AI Agent solutions • Exposure to enterprise clients across China and Southeast Asia • Opportunity to shape the customer success function and influence product strategy • Hybrid work arrangement with collaboration across Singapore and Shenzhen