About this role
Provide advanced technical support and handle escalations for internal employees and contractors to ensure timely service restoration. Lead incident and problem management processes while contributing to IT projects and mentoring junior team members.
Requires a candidate capable of performing in-depth technical diagnosis and managing complex escalations within SLA targets. Must possess strong communication skills for stakeholder engagement and a commitment to ITIL-aligned processes.
What they're looking for
Technical SupportIncident ManagementProblem ManagementRoot Cause AnalysisSLA ManagementITILStakeholder ManagementExecutive Support
Frequently asked questions
What does a Workplace Technology Support Analyst at Zurich Insurance Company Ltd. do?
Provide advanced technical support and handle escalations for internal employees and contractors to ensure timely service restoration. Lead incident and problem management processes while contributing to IT projects and mentoring junior team members. Requires a candidate capable of performing in-dep…
What skills does this Workplace Technology Support Analyst role need?
Key skills for this role include Technical Support, Incident Management, Problem Management, Root Cause Analysis, SLA Management, ITIL.
How much does a Workplace Technology Support Analyst at Zurich Insurance Company Ltd. pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Workplace Technology Support Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Workplace Technology Support Analyst role?
You can apply directly on Zurich Insurance Company Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.