Volunteer Management Manager

Requirements Degree in Social Work, Community Development, Business Management or related field. At least 3 years of relevant experience in volunteer management, community partnerships or programme management. Strong interpersonal, communication and stakeholder management skills. Familiarity with NCSS Volunteer Management Framework and sector standards. Proficient in volunteer management systems and digital engagement tools. Responsibilities Volunteer Strategy, Governance & Framework Enhancement Lead the review, refinement and implementation of 4S’ existing Volunteer Management Framework to ensure relevance, scalability and alignment with organizational strategy. Translate the volunteer strategy into enterprise-wide policies, SOPs, KPIs and governance structures across all facilities. Ensure volunteer planning is integrated into service delivery models, programme needs and workforce planning. Volunteer Systems & Digital Enablement Serve as business owner of the Volunteer Management System, ensuring it supports strategic planning, engagement tracking and impact measurement. Drive system adoption, data integrity and analytics use for evidence-based decision-making. Partner with the Project Manager and vendors to optimize workflows, dashboards and reporting. Engagement, Retention & Recognition Build strong volunteer engagement through regular appreciation, feedback mechanisms and peer-sharing platforms. Implement recognition programmes (awards, certifications, progress opportunities). Use data insights to identify engagement gaps, retention risks and improvement opportunities. Training & Capability Development Work with external partners (NCSS, NVPC, sector agencies) to benchmark practices and adopt sector best practices. Equip volunteers with skills for specialized roles (e.g., eldercare, dementia support, therapy, digital facilitation). Upskill staff in volunteer engagement and supervision. Governance, Systems & Reporting Ensure compliance with NCSS Volunteer Management Framework, safety protocols and data protection requirements. Manage Volunteer Management System (VMS) for accurate records, scheduling, and analytics. Produce organisation-level volunteer impact, utilisation and outcome reports for Management and Board. Support risk management and safety protocols for volunteer activities. Partnerships & Outreach Develop strategic volunteer pipelines with corporates, schools and community partners to support long-term sustainability. Work with Communications to strengthen volunteer branding, outreach and storytelling. Explore funding and sponsorship opportunities linked to volunteerism initiatives. Working Hours Five-day work week, up to 44 hours per week Availability to attend meetings or work on weekends when required Willingness to work five days per week at Eunos Crescent We regret that only shortlisted applicants will be notified.