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Passenger Relations Officer - Lounge

AccorCorpo

SingaporeFull-timeOn-site

Posted 19 Jun 2026

About this role

The Passenger Relations Officer will deliver exceptional customer service by assisting guests with enquiries and special requests while maintaining lounge standards. They are also responsible for monitoring guest feedback and collaborating with the team to ensure smooth and efficient lounge operations. Candidates must have at least a high school diploma, with a bachelor's degree in hospitality or tourism preferred. Previous experience in customer service or hospitality, particularly in an airport or lounge setting, is highly desired.

What they're looking for

Customer serviceProblem-solvingCommunicationInterpersonal skillsHospitality managementComputer systems proficiencyMultilingualAttention to detail

Frequently asked questions

What does a Passenger Relations Officer - Lounge at AccorCorpo do?

The Passenger Relations Officer will deliver exceptional customer service by assisting guests with enquiries and special requests while maintaining lounge standards. They are also responsible for monitoring guest feedback and collaborating with the team to ensure smooth and efficient lounge operatio…

What skills does this Passenger Relations Officer - Lounge role need?

Key skills for this role include Customer service, Problem-solving, Communication, Interpersonal skills, Hospitality management, Computer systems proficiency.

How much does a Passenger Relations Officer - Lounge at AccorCorpo pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Passenger Relations Officer - Lounge role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Passenger Relations Officer - Lounge role?

You can apply directly on AccorCorpo's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.