Finance Executive & Customer Operations

Staff will provide operational support across organisations' Finance functions, including PCE Financial Services & Operations. Responsibilities Handle high‑volume customer enquiries via ticketing platforms (e.g. Zendesk / ServiceNow), ensuring timely and accurate responses Escalate complex cases to internal stakeholders and maintain proper documentation and logs Support Accounts Receivable operations including billing, receipting, refund processing, reconciliations, and debt recovery follow‑ups Coordinate with internal teams and external parties (e.g. debt collection agencies) on outstanding cases Systems & Administrative Support Set up and maintain master data in ERP systems such as SAP HANA Assist in resolving system‑related issues in coordination with internal system teams Perform daily operational checks, data verification, and ad‑hoc administrative tasks as required Job Requirements 1 to 3 years of experience in Customer Service, Accounts Receivable, Finance Operations, Shared Services, or Administrative Support. Experience handling high volume customer enquiries via ticketing systems such as Zendesk, ServiceNow, Salesforce, or similar platforms Able to work in fast-paced environment Familiarity with debt collection processes and management of overdue accounts is an advantage. Excellent written and verbal communication skills. Strong customer service orientation with the ability to handle high-volume enquiries professionally. Good problem-solving and analytical skills. Attention to detail and accuracy in data entry and reconciliation Ability to prioritize tasks and manage multiple cases simultaneously. Teng Jun Yong EA Licence Number: 91C2918 Personnel Registration Number: R2093855