Retail Shop Manager

Job Summary Lead and develop retail store teams to deliver exceptional customer service, optimize inventory management, and drive sales growth through strategic promotions and operational excellence. Responsibilities Supervise and train Sales Representatives and Retail Store Clerks to enhance customer service quality and operational efficiency Develop and maintain employee and promotional schedules aligned with holiday sales and business cycles to maximize store performance Identify and implement strategies to promote the store, product lines, and services to increase customer engagement and sales Maintain optimal inventory levels by managing stocking processes, executing purchasing plans, and coordinating with suppliers to meet sales targets efficiently Implement cross-training programs for employees and Assistant Managers to sustain productivity and operational flexibility Manage controllable costs proactively to maintain store profitability Ensure the store environment is consistently clean, organized, and visually appealing to enhance the customer experience Recruit and train personnel as needed to maintain adequate staffing levels for delivering outstanding customer service Able to commit to a rotating schedule that includes weekends and public holidays. A minimum of 5 years of experience in the *BEAUTY* retail sector is required