Specialist / Consultant, Investigations

Roles and Responsibilities: • Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc. • Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience. • Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose • Partner with first line stakeholders to deliver compliance and ethics training and awareness activities. • Participate and be involved in team initiatives/projects to enhance the market conduct framework • Undertake regular sales compliance reviews of reps. Conduct portfolio review and assurance testing, where necessary. • Identify lapses in controls and work with stakeholders on the remediation plan. • Work closely with supervisor to develop initiatives to support and sustain a desirable culture within the sales force. • Carry out adhoc tasks and projects assigned by HOD or supervisor. Minimum Job Requirements: Education Bachelor Degree in Business, Management, Economics or Accountancy Experience Preferably minimum of 3 years of working experience in compliance, area relevant to the insurance / financial sector. Certifications/licenses CMFAS RES5 (or M5), M9, M9A and HI Compliance qualifications Special skills (a) Proficient in data mining / processing applications (b) Good communication skills (c) Possess analytical ability