About this role
Serve as the primary point of contact for walk-in customers at the Service Centre to provide high service standards. Responsibilities include managing requests, educating customers on digital tools, and identifying process improvements to enhance customer experience.
Candidates must possess at least a diploma or degree and have a minimum of 2 years of customer service experience, preferably in insurance. Strong communication, problem-solving skills, and the ability to work under pressure are required.
What they're looking for
Customer ServiceProblem SolvingCommunication SkillsAttention To DetailResilienceTeamworkProcess ImprovementEscalation Management
Frequently asked questions
What does a Customer Service Analyst at AIA do?
Serve as the primary point of contact for walk-in customers at the Service Centre to provide high service standards. Responsibilities include managing requests, educating customers on digital tools, and identifying process improvements to enhance customer experience. Candidates must possess at least…
What skills does this Customer Service Analyst role need?
Key skills for this role include Customer Service, Problem Solving, Communication Skills, Attention To Detail, Resilience, Teamwork.
How much does a Customer Service Analyst at AIA pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Service Analyst role?
You can apply directly on AIA's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.