Account Manager

Responsibilities Manage and develop relationships with existing key client accounts across public and private sector organizations. Serve as the primary point of contact for assigned customers and maintain regular engagement with key stakeholders. Understand clients' business objectives, operational challenges, and technology requirements to identify opportunities for service expansion. Drive account growth through cross-selling and upselling of IT managed services, staffing solutions, project services, and consulting offerings. Develop account plans and strategies to maximize customer retention and revenue growth. Conduct regular business reviews and performance meetings with clients. Monitor account performance, service quality, contract compliance, and client feedback. Identify and manage commercial risks, service issues, and escalation matters in a timely manner. Prepare proposals, quotations, contract renewals, and commercial documentation when required. Maintain accurate sales forecasts, account activities, and pipeline information. Stay informed of industry trends, technology developments, and market opportunities relevant to client accounts. Achieve assigned revenue growth, retention, and account management targets. Requirements Min Degree in Business, Information Technology, Computer Science, Marketing, or a related discipline. Ideally 2 or more years of experience in account management, client servicing, business development, or sales within the IT, technology, managed services, staffing, or consulting industries. Proven experience managing and growing existing client accounts. Strong understanding of IT services, managed services, staffing solutions, cloud technologies, cybersecurity, infrastructure, or enterprise technology solutions is advantageous. Experience working with enterprise, government, or public sector clients will be highly preferred. Demonstrated ability to build long-term relationships with decision-makers and stakeholders at various organizational levels. Strong commercial acumen with experience identifying and converting account growth opportunities. Excellent communication, presentation, negotiation, and stakeholder management skills. Self-motivated, results-oriented, and able to work independently in a fast-paced environment. Strong problem-solving skills and ability to manage multiple client priorities simultaneously. Proficiency in Microsoft Office applications and Sales tools e.g. LinkedIn Sales Navigator.