Senior Executive (Student Financial Services)

Job Summary: The Senior Executive (Student Financial Services) is responsible for ensuring accurate, timely, and compliant financial administration related to student payments, accounts receivable, billing, refunds, and financial records management. The role supports daily finance operations by verifying payments, issuing receipts, maintaining AR aging, preparing payment advice, processing refunds, and handling cash and bank deposits. It also provides essential support in financial reporting, university partner finance administration, and customer service for finance-related enquiries. This position plays a key role in maintaining reliable financial information, ensuring timely collections, and upholding service standards across all student finance processes. Duties/Responsibilities: · Payment Verification & Receipting: Verify student payments received through various payment channels, identify payments accurately, Issue official receipts promptly, and update all relevant finance records in the Student Management System (SMS). · Accounts Receivable (AR) Management: Monitor outstanding student fees, follow up on overdue payments through email or other communication channels, maintain the AR Aging Report, and ensure timely collection of outstanding balances. · Financial Records Management: Maintain accurate finance records by updating bank statements, payment tracking lists, master lists, and daily collection reports to ensure complete and reliable financial information. · Payment Advice& Billing: Generate Payment Advice (PA) for tuition fees, renewal fees, re-sit fees, re-module fees and other miscellaneous charges, and monitor payment status until settlement. · Refund Administration: Process refunds for excess payments, course withdrawals and approved fee refunds by coordinating with students, obtaining supporting documents, updating finance records and monitoring refund completion within the established service standards. · Cash Handling & Banking: Prepare cash collections for banking, perform cash deposits, reconcile bank deposits with finance records, and ensure proper documentation of all transactions. · Financial Reporting & Management Support: Assist the Head in consolidating, verifying and submitting periodic management reports and ad hoc reports required by Management. · University Partner Finance Administration: Assist the Head in reviewing university partner invoices, preparing payment documentation, maintaining payment schedules, updating financial records, reconciling partner accounts and following up on outstanding invoices to ensure timely payment processing. · Customer & Internal Support: Respond to finance-related enquiries from students and internal departments regarding payments, receipts, invoices, refunds and outstanding balances in a professional and timely manner. Required Skills/Abilities: · Strong knowledge of accounts receivable processes, payment verification, billing, and refund administration. · Proficiency in financial record keeping, including bank reconciliation, daily collection reporting, and payment tracking. · Experience with Student Management Systems(SMS) or similar finance/ERP systems. · Competence in cash handling, banking procedures, and documentation accuracy. · Ability to prepare and review payment advice, invoices, and partner payment documentation. · Strong command of Microsoft Excel for reporting, reconciliation, and data analysis. · Ability to communicate with students (from China) in Chinese would be an advantage. · Strong attention to detail with the ability to identify discrepancies and ensure data accuracy. · Professional communication skills to respond to student and internal enquiries regarding payments, receipts, refunds, and outstanding balances. · Ability to explain finance processes clearly and provide timely support to stakeholders. · High level of integrity, responsibility, and confidentiality in handling financial information. · Proactive, meticulous, and able to work independently with minimal supervision. Education / Certification and Experience: · Diploma and above. · Minimum 1 year of relevant experience.