Part-Time Service Ambassador (Team Lead) (Rostered Schedule)

We are looking for a dependable and service-oriented Lead Service Ambassador to provide exceptional frontline support while coordinating daily shift operations. In this hands-on role, you will lead by example—welcoming and assisting visitors, ensuring smooth station coverage, supporting team readiness, and maintaining high service standards in a respectful and sensitive after-death service environment. If you have strong customer service experience, enjoy guiding and supporting frontline teams, and can remain calm and decisive in a fast-paced setting, this is an opportunity to take on a meaningful leadership role where your professionalism and coordination make a real difference every day. Nearest MRT: Springleaf Shift: AM 8.00am-5.00pm or PM 12.30pm-10.00pm (3-4 shifts per week, including weekends and public holidays) Salary: $14 - $ 17 per hour Role Summary Perform full Service Ambassador role while providing first-line shift coordination. Maintain attendance, station coverage, break schedules, and staff readiness, following approved rosters and client instructions while escalating any issues promptly. Key Responsibilities Carry out all Service Ambassador duties, including visitor guidance, kiosk assistance and respectful frontline support. Confirm shift attendance, punctuality, uniform and readiness before deployment. Support station coverage, meal-break sequencing and handovers according to the approved roster. Guide new, relief or replacement staff on reporting points, service standards, role boundaries and escalation channels. Escalate late arrivals, no-shows, visitor incidents, service issues and coverage risks promptly to the AMS Account Manager and authorised site representative. Maintain basic shift records, including attendance exceptions, approved changes, incidents and handover notes. Provide immediate coaching on conduct and service standards while remaining a working member of the frontline team. Do not approve self-swaps, redeploy staff or alter operational instructions without the required authorisation. Requirements Prior customer-facing experience is required; previous shift-lead, team-lead, supervisory or on-ground coordination experience is preferred. Communicate clearly in spoken and written English; additional language capability is an advantage. Calm, decisive and respectful when handling attendance issues, service incidents or emotionally sensitive interactions. Organise basic shift information, provide clear instructions and escalate matters promptly. Reliable, punctual, well-groomed and available for rostered weekend and public-holiday shifts. 📩 Apply now at IsabelLeongSK@antares.com.sg for a confidential discussion. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified. ANTARES MANAGEMENT SERVICES PTE. LTD. EA License No.: 25C3031 | Reg No. R0007746 UEN: 202527765K