Customer Service Executive (Freight Forwarding)

Job Responsibilities: Interface with customer and optimizing quality of service, business growth and customer satisfaction Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions Serve as backup to internal support group Set up customer database, process bookings and executes pertinent orders Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures Responsible for maintaining timely tracking status accuracy and schedules for all jobs Prepare quotations Maintaining internal/external KPIs and SOPs to meet customer requirements Any other ad-hoc additional functions mandated by Management Skills / Requirements: Import/Export experience in freight forwarding with leadership experience will be an advantage Ability to work in a fast-paced and deadline-driven office environment Knowledge of Import/Export regulations and documents Ability to multi-task, prioritize, and manage time effectively Understanding of profitability and loss and how to plan to drive growth Exceptional customer service and follow up skills Responsible for booking, customs clearance, communication with foreign agents. Coordinate with overseas and local branch for operation and rate issues. Develop new business from existing customers to increase business volume and contribute to profits of the company Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial Proficient in Microsoft Office Applications 5.5 days work week