Customer Service & Operations Assistant

Company Overview The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products. Job Summary Provide front desk and administrative support while assisting with clinic operations, client service, and social media activities in a plant-based skincare environment. Responsibilities Attend to walk-in clients and respond to appointment enquiries to ensure smooth client interactions Manage appointment scheduling, process payments, and operate front desk functions efficiently Perform administrative tasks including filing, data entry, and coordination to support clinic operations Monitor inventory levels and coordinate with suppliers, couriers, and delivery personnel to maintain stock availability Maintain clinic presentation standards and ensure treatment rooms are prepared for daily operations Operate basic skin diagnostic equipment after training to assist in client assessments Support basic clinic housekeeping, including linen and pantry management, to maintain a clean environment Assist with TikTok LIVE setup and support related social media activities to enhance online presence Perform basic mobile phone videography to create content for marketing purposes when required Check, process, pack, and prepare online sales orders accurately for dispatch Preferred competencies and qualifications Experience in customer service, administration, content creation, social media, or video editing Familiarity with computers, email, WhatsApp, smartphones, and basic digital tools Knowledge of CapCut or similar video editing software Good spoken and written English communication skills Ability to communicate effectively in Chinese to support Chinese-speaking clients Strong organizational skills with the ability to multitask in a structured environment Ability to work independently and collaboratively as part of a team Other Information Working Hours Monday to Saturday (5.5-day work week) Sunday off Approximately 46-47 hours per week 1-hour lunch break on weekdays Salary S$2,600 to S$3,400 gross monthly, depending on experience and suitability Benefits Stable long-term employment Professional and respectful working environment On-the-job training provided Staff discounts on products and treatments Requirements Singaporeans and Permanent Residents only Minimum GCE O Level qualification or equivalent, or relevant work experience and overall suitability