Customer Service & Operations Executive

Job Description & Requirements Customer Service & Operations Executive (Artisan French Bakery & Café) About the Role You will be part of a dedicated and passionate team serving esteemed customers in a vibrant artisan French bakery & café environment. At Bakery Brera , we are committed to becoming a leading artisanal bakery by delivering quality baked goods and heartfelt service, while nurturing empowerment, continuous improvement, education, and community engagement — with a long-term vision of growing into a progressive SME of the future. We are seeking mature, responsible, and service-oriented individuals who take pride in serving customers and supporting daily operations in a professional bakery & café setting. Key Responsibilities Customer Service & Sales Provide warm, professional, and attentive service to corporate, walk-in, online, and event customers Offer product consultation and recommendations, including value-added information such as allergen awareness and dietary requirements Build genuine, long-term relationships with customers and corporate clients Promote bakery products with confidence, care, and product knowledge (training provided) Ensure order accuracy, timely fulfilment, and high levels of customer satisfaction Operations & Administration Support daily operations through adherence to SOPs, cost control, and productivity improvement initiatives Assist with order processing, invoicing, stock checks, replenishment, and supplier coordination Manage and operate POS systems, mobile apps, and laptop-based applications Monitor and uphold high standards of housekeeping, food hygiene, and workplace cleanliness Menu & Business Support (Progressive Responsibilities) Assist in curating and managing menus for corporate orders, parties, and special events Support process improvement, product testing, and operational efficiency Take on executive responsibilities with experience, such as staff scheduling, workflow coordination, and reporting Contribute to sourcing, ordering, supplier management, and basic strategic marketing initiatives , including social media support Flexible & Remote Work Components Opportunity for work-from-home arrangements for planning, documentation, customer enquiries, invoicing, and coordination tasks, subject to role requirements and experience level Requirements & Attributes Strong customer service mindset with good communication skills Mature, dependable, and well-organised with a professional attitude Willingness to learn about artisan bread and pastry products Able to multitask and handle both frontline service and operational duties Comfortable working in a fast-paced bakery & café environment Inspired individuals who serve with a mission-driven heart Looking for a long-term working relationship and growth with the company Seniors, experienced candidates, and homemakers are welcome Local Singaporeans and PRs only What We Offer Supportive, values-driven work culture Training in product knowledge and operations Progressive responsibilities and growth opportunities Flexible work arrangements for suitable roles and experience levels Contact Interested candidates may WhatsApp or call Thrina at 9816 3637 for a quick chat.