Lead / Principal Designer – Public Sector Digital Transformation (Singapore)

We're working with Singapore government agencies on large-scale digital transformation programmes that are reshaping how public officers, businesses, and citizens interact with government services. These are multi-year, system-level initiatives — moving legacy processes onto integrated, modern platforms. We're looking for senior design leaders to shape experience strategy and drive design outcomes at a programme level, working closely with product, engineering, operations, and policy stakeholders. What you'll be doing Own the end-to-end experience vision across complex, multi-stakeholder systems — ensuring key user journeys are coherent, usable, and consistent across products and touchpoints Translate complex policy, technical, and operational challenges into clear design vision, principles, and direction Establish and evolve design standards, frameworks, and quality bars across the programme — from discovery through delivery and post-launch iteration Lead discovery research (interviews, workshops, usability testing) and translate insights into actionable design strategy Build and steward reusable design systems/patterns that let teams scale solutions faster Strengthen measurement frameworks to demonstrate design's impact on user outcomes and operational performance Mentor and develop designers, building internal design capability and a strong, collaborative design culture Partner with senior stakeholders across product, engineering, operations, and policy to align design decisions with organizational goals What we're looking for 8–15+ years of experience in UX/service/product design or design strategy, with a track record of leading end-to-end design from discovery through delivery at scale Experience in regulated or complex environments (government, healthcare, financial services) strongly preferred Strong systems/service design thinking — comfortable connecting user needs, operations, policy, and technology Experience building design capability, standards, or practices that scale across an organization Advanced proficiency in Figma, Miro, and project management tools (e.g. Jira) Strong grounding in design principles, typography, and accessibility standards (WCAG) Excellent stakeholder management, facilitation, and communication skills Genuine motivation to work on public-good, public-sector impact at scale ST Reg No. R1768414 BeathChapman Pte Ltd Licence no. 16S8112