Vice President, Operations

About the role The Company is seeking a Vice President, Operations to own three interlocking pillars across Singapore (HQ), China, and the USA: Field Applications & Service, Operations (sourcing, logistics, and contract manufacturer/assembly management), and Quality Control. This is a hands-on, cross-functional leadership role accountable for product reliability in the field, end-to-end operational performance, and regulatory/quality compliance — with direct influence on how customers experience the product, day to day. The role also carries forward responsibility for the Company's planned transition to self-assembly over the next 2–3 years, requiring the VP to build the operational, quality, and workforce foundations for an in-house assembly capability while continuing to manage contract manufacturers in the near term. Key responsibilities: Pillar 1: Field Applications & Service Application Support Own applications support as a direct enabler of the commercial team’s selling effort — success is measured by flawless execution of customer evaluations and a delightful customer experience using Biobot products. Ensure consistent, high-quality execution of each customer's Standard of Work (SOW) for evaluations and clinical support. Build and run a continuous training program to raise the knowledge and skills of the applications support team over time. Define service standards and feedback loops with the commercial team so applications support performance is visible and tied to sales outcomes. In-Market Engineering Support Own field servicing of installed systems, and manage accessory/compatibility across product generations and markets. Own the work instructions for product assembly, and continuously drive improvements in how the product is assembled. Own the training pathway that transfers updated assembly work instructions and improvements to contract manufacturers, ensuring CM assembly practice stays current with engineering changes. Define and track service KPIs (response time, first-time fix rate, parts availability) in support of the company’s warranty cost target (under 3% of revenue). Coordinate with applications on field service execution and ECN deployment. Pillar 2: Operations (Sourcing, Logistics & Assembly) Sourcing & Logistics Plan and manage overall supply chain strategy across all manufacturing and distribution geographies. Drive sourcing, planning, and buying activities for goods, materials, and services in line with cost targets. Define supplier management strategy to ensure efficient, reliable delivery of goods and services; own supplier delivery, cost, and quality performance against defined KPIs. Lead contract negotiations and ensure terms align with business objectives and regulatory guidelines. Define alternate component sourcing and qualification to safeguard supply continuity. Manage product costing and execute cost reduction strategies, including BOM and materials evaluation (e.g. stainless steel vs. aluminum). Assembly (Contract Manufacturer Management today; Self-Assembly Build-Out ahead) Manage contract manufacturers and key suppliers responsible for current product assembly, including throughput, yield, and cost performance. Hold CMs accountable to the work instructions and quality standards; ensure timely adoption of engineering and process changes. Plan and lead the transition to self-assembly (anticipated 2–3 years out) — including site, equipment, workforce, and quality system readiness — in partnership with the CEO and relevant stakeholders. Ensure assembly processes, whether at CMs or in-house, meet ISO 13485 and other applicable regulatory requirements. Pillar 3: Quality Control Ensure product quality and reliability across sourcing, assembly (CM and future self-assembly), and field deployment. Own the issue management process — intake, triage, root cause analysis, CAPA, and closure — for quality and field issues. Maintain compliance with ISO 13485 and relevant medical device quality system requirements across all sites and CMs. Drive supplier and process quality performance as part of overall product cost/quality optimization. Champion Quality360 initiative. Cross-Pillar & Strategic Responsibilities Build common operational KPIs, reporting cadence, and escalation standards across Field Applications & Service, Operations, and Quality Control. Review and approve major contracts and negotiations to ensure terms align with business objectives and regulatory guidelines. Partner with th…