About this role
Partner with Account Executives to drive client renewals, retention, and feature adoption through strategic success plans. Act as the primary trusted advisor for customers, managing account health and coordinating with internal technical teams to ensure seamless support.
Requires 3-6 years of experience in Customer Success, Onboarding, or Project Management with a proven track record of managing complex, high-value accounts. Candidates must possess strong technical knowledge in areas such as SaaS, APIs, or Marketing Automation and exhibit excellent communication skills.
What they're looking for
Customer Success ManagementAccount ManagementStrategic GuidanceProject ManagementClient RetentionCustomer AdvocacyTechnical Domain KnowledgeCommunication Skills
Frequently asked questions
What does a Senior Customer Success Manager at Braze do?
Partner with Account Executives to drive client renewals, retention, and feature adoption through strategic success plans. Act as the primary trusted advisor for customers, managing account health and coordinating with internal technical teams to ensure seamless support. Requires 3-6 years of experi…
What skills does this Senior Customer Success Manager role need?
Key skills for this role include Customer Success Management, Account Management, Strategic Guidance, Project Management, Client Retention, Customer Advocacy.
How much does a Senior Customer Success Manager at Braze pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior Customer Success Manager role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Senior Customer Success Manager role?
You can apply directly on Braze's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.