Customer Service Executive (Frontline Retail Services)

Customer Service Executive (Frontline Retail Services) Location: Singapore Compensation: S$2,700–S$4,000/month (dependent on experience) + 13th-month bonus + up to 3 months variable bonus. 5-day work week, inclusive of 1 weekend day (Saturday or Sunday). BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions. We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend. We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something. Why This Role Exists BullionStar’s showroom is where our brand becomes tangible. Customers walk in to buy their first gold coin, pick up a significant order, sell back bullion, or simply learn. Every interaction in that space shapes how they think about us. This role exists because we need sharp, versatile people on the front line who can do it all – serve customers with confidence, handle precious metals with precision, and contribute to the broader operation with initiative and energy. This isn’t a narrowly defined job. It’s a launchpad. You’ll develop deep knowledge of the precious metals industry, build real skills across customer service, operations, and commerce, and work alongside experts who’ve been in this business for years. For the right person – someone curious, diligent, and hungry to grow – it’s one of the best founda…