Head Of Retail & Showroom

Compensation: Up to S$10,000/month (dependent on experience) + 13th-month bonus + up to 3 months variable bonus. Open to local and international candidates. BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions. We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend. We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something. Why This Role Exists The BullionStar showroom is where our brand comes to life. It’s where customers walk in, handle products, pick up orders, manage their safety deposit boxes, and sell back their bullion. For many customers, the showroom is BullionStar. It deserves a dedicated leader who treats it as their own business. This person will own everything that happens within the four walls of the shop – the experience, the team, the operations, the security, and the commercial performance. They’ll be on the floor every day, personally ensuring that every customer who walks through the door leaves with a reason to come back. What You'll Own You own the end-to-end experience of every customer who enters the showroom. Walk-in retail, order pickups, sell-backs, safety deposit box access – all of it. You set the standard for professionalism, trust, and quality of interaction. You handle the most important conversations yourself and co…