Head Of Payments

Compensation: Up to S$10,000/month (dependent on experience) + 13th-month + up to 3 months bonus Open to local and international candidates. BullionStar is Singapore’s leading precious metals dealer. We sell, buy back, store, and deliver physical gold, silver, and platinum to customers worldwide – from first-time buyers to institutional investors. We operate a full-service showroom in Singapore, a comprehensive e-commerce platform, and vault storage facilities across multiple jurisdictions. We are independently owned, founder-led, and intentionally lean. There are no layers of corporate bureaucracy here. Decisions are made quickly, everyone is close to the customer, and every person in the business has a direct impact on what we deliver. We’ve built our reputation on trust, transparency, and doing things properly – not on marketing spend. We’re looking for people who are drawn to that kind of environment – people who want ownership, not job titles, and who find energy in building something rather than maintaining something. Why This Role Exists The payments function at BullionStar sits behind every transaction we process. When it runs well, customers barely notice. When it doesn’t, trust erodes fast. This role exists because we need someone who understands that – and takes it personally. This isn’t a complicated function at its core. But it demands sharp judgment, consistent care, and a genuine ability to read people and situations. The right person will be firm when they need to be firm, generous when circumstances warrant it, and switched on enough to surface problems before they become serious. They won’t wait to be told what to do. They’ll own it. What You'll Own Make the Right Call, Every Time - Every payment situation needs to be assessed in full – account history, order activity, context, and the customer’s track record all matter. You’ll recognise patterns of abuse and hold the line firmly. Where a customer is facing genuine obstacles – bank restrictions,…