Salesforce Business Analyst

Job Description Project Delivery & Functional Ownership Lead and contribute across all phases of the project lifecycle, from discovery and design to implementation and post‑go‑live support. Take strong ownership of functional solution deliverables and ensure alignment between business intent and system implementation. Track delivery progress in partnership with technical leads, ensuring milestones and outcomes are achieved. Identify functional, process, and delivery risks early and propose practical mitigation options. Stakeholder Engagement & Requirements Gathering Facilitate workshops and working sessions with business users to understand end‑to‑end business processes, pain points, and objectives. Analyse requirements and translate them into clear, structured artefacts such as user stories, business rules, process flows, and functional specifications. Act as a trusted advisor to stakeholders by explaining solution options, trade‑offs, and Salesforce platform considerations. Build strong working relationships with stakeholders to maintain alignment and manage expectations throughout delivery. Solution Design & Documentation Design Salesforce functional solutions that effectively leverage standard platform capabilities while balancing configuration versus customisation. Define solution approaches across data model, automation, security, and user experience from a functional perspective. Collaborate closely with architects and developers to ensure functional designs are technically sound and scalable. Review and refine solution designs, user stories, and acceptance criteria produced by junior consultants and analysts. Produce and maintain functional design documentation and ensure traceability to business requirements. Salesforce Configuration & Functional Oversight Perform or oversee Salesforce configuration activities including objects, fields, record types, page layouts, validation rules, flows, and automation tools. Provide functional guidance to developers on areas requiring custom development to ensure business intent is preserved. Mentor junior team members by reviewing work, providing feedback, and guiding solution thinking. Ensure adherence to agreed functional standards, governance guidelines, and design frameworks. Support deployment planning and readiness activities in coordination with technical teams. Testing & Quality Assurance Work with the QA team to ensure appropriate test coverage in line with test plans and contractual requirements. Ensure quality of deliverables through proper unit testing, validation, and functional verification. Provide guidance to the delivery team on testing approach and execution for unit and functional testing. Support SIT and UAT activities by validating expected behaviours, triaging issues, and driving timely defect resolution prior to release. Training & Enablement Provide inputs into training materials and user guides from a functional perspective. Lead user training sessions and knowledge transfer activities. Data & Integration Support Support data migration and integration activities through functional input, including field mapping clarification, data validation rules, and transformation logic. Work with integration teams to ensure end‑to‑end process and data consistency across systems. Job Requirements Must have skills and experience Minimum 5 years of Salesforce project experience, with demonstrated functional leadership responsibilities. Strong experience in business process analysis, functional solution design, and stakeholder facilitation. Salesforce certifications such as Administrator, Platform App Builder, or equivalent. Deep understanding of Salesforce platform capabilities and when to apply standard features versus customisation. Familiarity with diagramming tools and database modelling. Ability to mentor junior team members and lead functional workstreams. Strong analytical thinking, problem‑solving, and structured documentation skills. Excellent verbal and written communication skills across technical and non‑technical audiences. Good to have Exposure to integrations, CI/CD, or release management concepts (from a functional standpoint). Prior experience or familiarity with public sector or regulated environments. Success measures Timely delivery of well‑defined, high‑quality functional solutions aligned to business objectives. Minimal functional rework due to clear requirements and sound solutioning. Positive stakeholder feedback on clarity, responsiven…