Customer Service Officer (Full-Time | Entry-Level Friendly)

We are seeking a dynamic and customer-focused Customer Service Executive to join our team. This role is ideal for fresh diploma holders who are eager to develop their skills in customer relations and problem-solving. You will be customers' first point of contact, ensuring their inquiries and concerns are handled professionally and efficiently. Please note that this position requires flexibility during retail hours, including weekends and holidays. What You'll Be Doing: Customer Interaction Greet and assist customers warmly, creating a positive and welcoming experience. Share accurate information about our services, products, and promotions. Be a proud brand ambassador representing Caring Skin’s values. Problem-Solving & Support Address and resolve customer inquiries or concerns professionally. Help clients with appointment scheduling and follow-ups. Communication & Coordination Handle walk-ins, phone calls, and emails professionally. Work closely with teammates to ensure smooth daily operations. Stay Updated & Informed Keep up with new products, services, and offers. Gather and share customer feedback for continuous improvement. Store Presentation Support in maintaining a clean, organized, and visually appealing environment. Who We're Looking For Diploma in any field (Fresh graduates are encouraged to apply). Flexible availability, including evenings, weekends, and holidays Strong communication skills (verbal and written). Weekdays: 11:00am – 9:00pm Weekends/PH: 10:00am – 8:00pm 8 off days per month Good communication and problem-solving skills Basic computer knowledge (bonus if you’re tech-savvy!) Interest in skincare and wellness is a plus Open to Singaporeans only Why Join Caring Skin? Certified Great Place to Work – We’re proud of our positive, employee-first culture Career growth – Opportunities for internal promotion and development Training & Mentorship – Learn and grow with us Employee Perks – Staff discounts on services and skincare Supportive Team – Work in a collaborative and uplifting environment Work-Life Balance – We respect your time, both in and out of work Job Location (Multiple Location): (2 outlets rotating) · East (Bedok) · North East (Kovan) · West (Clementi) · Central (Orchard) How to Apply : If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to hr@caringskin.com.sg or text to 8779 0917 Join Caring Skin and be part of a meaningful career in the skincare industry. We’re not just a company — we’re a community that believes in growth, care, and empowering one another. Apply today and start your journey with a brand that cares!