[2026 H2 Term-time Internship] GenAI Product Development Intern

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations. The Customer Contact Centre (CCC) is a critical part of the Customer Relations Group, consisting of three key teams: Customer Correspondence Unit, Call Centre, and Performance and Operations Support Unit. The working atmosphere at CCC is friendly and collaborative, and staff are encouraged to ask questions, suggest new ideas and share opinions. In this role, you will: • Design and develop Generative AI solutions to enhance customer service operations, and/or solve real-life problems. • Build and optimise Retrieval-Augmented Generation (RAG) systems to improve AI responses by incorporating our internal knowledge base and documentation. • Maintain and enhance existing Generative AI and LLMs technologies, with emphasis on prompt engineering, functionalities and user experience. • Develop and implement testing frameworks to evaluate model performance, accuracy, and alignment with business requirements. We value the diverse skills and perspectives that each intern brings. While you may not need to meet every requirement fully, having some familiarity or budding expertise in the following areas will help you make the most of this opportunity and succeed with our team. • Currently pursuing a Degree in Information Systems, Computer Science, Computer Engineering or a related field. • Has proficiency in GPT, Llama, Next.js, FastAPI, MySQL, HTML5, CSS3, and JavaScript. • Experience in deploying products/systems to Amazon Web Services (AWS) and Microsoft Azure is a plus. • Strong interest in technology and a desire to gain experience in AI, LLM, ML, tech automation process, and data analytics. • Interested in developing problem-solving skills and a logical approach to troubleshooting technical issues. • Able to explain technical ideas in a simple way. • Pays attention to detail and maintains accurate records. • Works well independently and with others, takes initiative without needing constant supervision. Position is on a full-time internship basis from August 2026 to December 2026. What you can expect Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you: • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape. • Promotion opportunities based on your capability and on-the-job performance. • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive. • A hybrid work model that offers flexibility for remote work, subject to exigencies of service. • Flexible dress code that empowers you to choose …