F&B Captain

Company Overview C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue in Singapore’s CBD at CapitaGreen. It features five unique concepts including a sky pool, steakhouse, cocktail bars, and ultra-lounge across 18,000 sq ft with stunning city views. Job Summary The F&B Captain ensures smooth dining operations by supervising wait staff, maintaining high service standards, and enhancing customer satisfaction in a dynamic hospitality environment. Responsibilities Greet guests warmly upon arrival, escort them to tables, and ensure their comfort throughout their visit Respond professionally to guest inquiries, complaints, and feedback to maintain high customer satisfaction Supervise waitstaff and bus staff to consistently meet service standards and operational goals Conduct daily team briefings to communicate service objectives, menu specials, and important updates Train and mentor new team members on service procedures, food handling, and guest interaction protocols Accurately take food and beverage orders and communicate them clearly to kitchen and bar staff Ensure timely delivery of orders that meet presentation and quality standards Manage special requests, dietary needs, and allergy considerations with attention to detail Collaborate with kitchen and bar teams to coordinate order preparation and delivery, optimizing workflow Assist with seating arrangements to maximize table turnover and guest flow during peak periods Maintain cleanliness and organization of dining areas, including table settings, linens, and glassware Recommend menu items and beverages to guests to promote upselling and enhance dining experience Assist guests in selecting wines, cocktails, and beverages based on menu knowledge and pairing expertise Monitor and manage inventory of service equipment, reporting shortages and maintaining stock levels Enforce compliance with health, safety, hygiene, and local licensing regulations in dining and service areas Uphold restaurant policies on food handling, personal hygiene, and staff conduct Assist in processing guest payments accurately and maintain documentation of orders, sales, and inventory