Executive/ Senior Executive, PXO-CSCI (One-Year Contract)

We are looking for an Executive/ Senior Executive to join the Programme Experience and Operations (PXO) department. The role provides end-to-end administrative, logistical and operational support to ensure the smooth delivery of CSC’s programmes, seminars, conferences, study visits and other learning-related events. - Programme Administration & Delivery: Use relevant systems to manage end-to-end course administration, including participant registration, course publicity, placement letters, training materials, room setup, evaluations and proper records management. - Programme Logistics & Vendor Coordination: Coordinate programme logistics, travel arrangements, procurement of event-related items, and vendor/supplier arrangements to support smooth delivery. - Finance, Procurement & Reporting: Support timely invoicing, billing, payments to trainers/vendors, accruals, procurement documentation, and monitoring of programme take-up, revenue and expenses. - Stakeholder & Service Coordination: Liaise with foreign delegates, associate trainers, resource persons, vendors and internal support units such as Finance, AV, Admin and Estate, and Customer Service to ensure a positive participant experience. - Service Standards & Process Improvement: Ensure programme support meets CSC’s service standards, operational guidelines and team KPIs, while providing timely updates, escalating potential service lapses, and identifying practical ways to improve service delivery. - [Programme Management] Relevant experience in programme administration, operations, logistics or a related administrative role. Organised, meticulous and able to manage multiple tasks, timelines, records and procurement processes accurately. - [Tech-Enabled Learning Delivery] Proficient in Microsoft Office applications and comfortable using systems to support course administration, learner registration, programme updates, evaluations and data tracking. - [Stakeholder Management] Strong written and verbal communication skills, with good interpersonal and customer service skills. Able to work effectively with participants, foreign delegates, trainers, vendors and internal support units. Proficiency in another Asian language would be advantageous for communicating with foreign delegates. - [Service Tech Innovation and Application] Able to apply digital tools to improve service delivery and operational efficiency, and support practical improvements that enhance the participant and stakeholder experience. * Please note that this position will be on a one-year contract. Applications are reviewed on a rolling basis. The appointment grade and actual job title will be commensurate with the candidate’s work experience. --- What you can expect: • Growth Opportunities: We champion continuous learning - not just for the public service, but for our officers as well. We actively support our officers’ career growth through: Scholarship and sponsorship opportunities for higher education; Diverse development opportunities for officers at every career stage; Attachment programs, cross-functional job rotations and gig projects; leadership development opportunities. • Work Environment: We provide meaningful work, practice mutual respect, and encourage innovation. • Hybrid & Flexible Work Arrangement: We provide hybrid and flexible work arrangements to support our officers’ work-life needs. We trust that our people will deliver their best, and we strive to provide the support and flexibility they need. #LI-CSCAH