Senior .Net Engineer – Production Support

Key Responsibilities Design, develop, and maintain applications using C#, .NET Framework (.NET 4.5+), frontend frameworks, and SQL Server in a production-critical environment. Take end-to-end ownership of assigned modules, including development, enhancements, and defect resolution. Provide L2/L3 production support , including incident troubleshooting, root cause analysis (RCA), and permanent remediation. Manage and prioritise high-volume work queues / operations tasks , ensuring SLA compliance. Drive code quality and maintainability , including refactoring and reduction of technical debt. Collaborate with cross-functional teams to resolve integration and system dependencies. Review and approve technical designs, code, and documentation , ensuring adherence to standards. Proactively identify risks and recommend improvements to enhance system performance, stability, and observability . Utilise monitoring and logging tools to detect issues early, analyse system behaviour, and improve reliability. Mandatory Requirements 6–8+ years of hands-on experience in .NET development within enterprise systems. Strong backend expertise in: C#, ASP.NET / MVC (mandatory)SQL Server /Oracle DB (query optimization , indexing, performance tuning) Frontend experience in: AngularJS OR ReactJS (mandatory at least one, hands-on) Exposure to modern frontend frameworks is an advantage Proven experience in: Application Maintenance & Support (AMS) / production support environmentsIncident management, RCA, and issue ownership Mandatory experience in Public Sector / Government projects Experience in domain systems such as healthcare, insurance, or other large-scale transactional systems is strongly preferred Strong understanding of:Multi-tier architecture and system integrationsSecure coding practices Hands-on experience with:Version control (Git / TFS)Structured release/delivery processes (CI/CD exposure preferred) Monitoring and observability tools (e.g., logging, alerting, performance monitoring) Strong problem-solving mindset with excellent investigation and troubleshooting skills , with the ability to analyse complex issues, identify root causes, and implement effective resolutions in production environments Proven ability to operate effectively in SLA-driven environments Familiarity with AWS or Azure cloud environments Able to join within short notice (preferred: ≤ 1 month) Advantageous Skills Experience in large-scale, high-transaction systems Exposure to microservices or API-driven architectures Experience with advanced monitoring, logging, and performance tuning tools Behavioural Expectations Strong ownership and accountability mindset Ability to work independently and manage priorities effectively Proactive communicator with stakeholders and project managers Capable of guiding junior developers and enforcing best practices Comfortable operating in a fast-paced AMS/support environment Demonstrates a systematic and analytical approach to problem-solving under pressure