IT Operations Specialist (12 Hours Shift)

The Service Desk is responsible for: • Provide point of contact for incidents, service requests and escalations. • Daily checks on equipment mounted in data centre racks. • Manage equipment movement and handle the portable media storage for off-site storage. • Daily monitoring of status and follow-up with relevant parties accordingly. • Ensure smooth operation of the existing systems. • Liaise with L1 and L2 Engineers on issues and service requests. • Liaise with customers by means of ticketing system / emails / phone calls / walk-ins. • Report system incidents/problem and abnormalities. • Liaise with Incident Manager on resolving incidents according to SLA. • Adhere to service level agreement for response time and turnaround time for Service Request / Incidents. • Manage and maintain 2FA tokens. • Able to work shift (12 hr shift) including weekends and public holidays.