About this role
Serve as the first point of contact for APAC customers, triaging and resolving L1 technical issues via ticketing platforms and email. Collaborate with L2 and cross-functional teams to ensure high resolution quality and maintain the internal knowledge base.
Requires 1-3 years of B2B SaaS technical support experience and professional fluency in both English and Mandarin. Candidates must be comfortable with technical concepts like REST APIs and database queries.
What they're looking for
Technical SupportEnglish FluencyMandarin FluencyTicket ManagementREST APIsDatabase QueriesB2B SaaS SupportTriage
Frequently asked questions
What does a Technical Support Analyst at ComplyAdvantage do?
Serve as the first point of contact for APAC customers, triaging and resolving L1 technical issues via ticketing platforms and email. Collaborate with L2 and cross-functional teams to ensure high resolution quality and maintain the internal knowledge base. Requires 1-3 years of B2B SaaS technical su…
What skills does this Technical Support Analyst role need?
Key skills for this role include Technical Support, English Fluency, Mandarin Fluency, Ticket Management, REST APIs, Database Queries.
How much does a Technical Support Analyst at ComplyAdvantage pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technical Support Analyst role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Technical Support Analyst role?
You can apply directly on ComplyAdvantage's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.