Technical Delivery Lead

The Customer Delivery Engineering Technical Leader serves as a trusted technical advisor to enterprise customers, providing strategic consulting, architecture design, implementation leadership, and technical guidance throughout the solution lifecycle. In this role, you will assess customers' current network environments, identify opportunities for improvement, anticipate future technology needs, and deliver scalable, resilient, and secure solutions that support business objectives. Working in a fast-paced, customer-focused environment, you will collaborate with both technical teams and executive stakeholders to translate complex technical concepts into business value. Key Responsibilities Strategic Consulting & Customer Engagement Build and maintain trusted relationships with executive stakeholders, technical leaders, and customer teams. Assess existing enterprise network architectures across multiple technology domains and recommend strategic improvements aligned with business objectives and industry best practices. Provide technical consulting and pre-sales support by defining solution scope, technical approaches, implementation strategies, and project deliverables. Gather and analyse customer business and technical requirements to develop practical, scalable, and cost-effective solutions. Manage customer expectations throughout the engagement while ensuring successful project outcomes. Solution Architecture & Technical Delivery Lead end-to-end technical delivery activities, including solution planning, architecture design, high-level and low-level design (HLD/LLD), implementation, migration, testing, validation, and project handover. Provide remote and on-site technical support during deployments and resolve complex infrastructure issues where required. Work closely with customer engineering teams, account teams, business units, project managers, and cross-functional stakeholders to ensure successful solution delivery. Ensure solutions are designed with reliability, scalability, security, and operational excellence in mind. Technical Leadership & Innovation Mentor engineers by sharing technical knowledge, promoting best practices, and supporting capability development. Contribute to the development of delivery methodologies, automation tools, reusable assets, and operational standards to improve service quality and efficiency. Stay current with emerging technologies and industry developments, recommending innovative approaches that enhance customer outcomes and delivery effectiveness. Approximate Time Allocation 50–60% Customer Consulting, Solution Architecture & Executive Advisory 30–40% Technical Delivery Leadership 10–15% Team Development, Automation & Practice Innovation Required Skills & Qualifications Experience Experience designing, implementing, and delivering enterprise networking and infrastructure solutions within complex environments. Demonstrated success leading solution architecture, customer engagements, and large-scale technical delivery projects. Proven ability to communicate effectively with both executive stakeholders and technical teams. Strong understanding of enterprise technology trends and their application across large organizations, including Financial Services Institutions (FSI). Professional Certifications Relevant industry certifications are highly desirable, including one or more of the following (or equivalent certifications): Cisco: CCIE, CCDE Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform (GCP) Virtualization: VMware Certified Professional (VCP), VMware Certified Design Expert (VCDX) Operating Systems: Red Hat Certified Engineer (RHCE) Technical Expertise Enterprise Networking & Data Centre Enterprise Data Centre architecture Cisco ACI (including Multi-Pod and Multi-Site deployments) EVPN WAN/LAN Software-Defined Access (SDA) SD-WAN Data Centre Interconnect (DCI) Overlay Transport Virtualization (OTV) Cisco Platforms Cisco Nexus Series (N9K, N7K, N5K, N2K) Cisco Catalyst Series Cloud & Infrastructure Public and private cloud platforms Network Function Virtualization Infrastructure (NFVi) Service orchestration technologies Automation & DevOps Linux Python Java Kubernetes OpenStack Container technologies Infrastructure automation and orchestration Emerging Technologies Practical experience applying Artificial Intelligence (AI) technologies or AI-enabled tools to improve operational efficiency, delivery quality, or customer outcomes. Preferred Attributes Strong analyt…