L2 Network Engineer

Key Responsibilities Provide L2 support for LAN, WAN, firewall, VPN, and connectivity issues Troubleshoot routing, switching, wireless, and network security incidents Handle escalations from NOC and escalate complex issues to L3 or vendors Perform approved configuration changes on routers, switches, firewalls, and VPN devices Support VLAN, routing, ACL, NAT, firewall policy, and VPN changes Monitor network devices using tools such as NetGain Respond to alerts related to availability, utilization, latency, packet loss, CPU, memory, and link status Assist with SNMP, Syslog, and device onboarding into monitoring platforms Support planned maintenance, migrations, cutovers, and post-change validation Maintain network documentation, incident notes, change records, and handover documents Technical Requirements Good understanding of TCP/IP, subnetting, VLANs, STP, routing, and switching Basic to intermediate knowledge of OSPF, BGP, MPLS, SD-WAN, and IPsec VPN Hands-on experience with Cisco, Fortinet, Palo Alto, Check Point, Aruba, HPE, or similar Experience with firewall policies, NAT, VPN troubleshooting, and log review Familiarity with SNMP, Syslog, NetFlow, and NMS tools Basic knowledge of Windows Server, Linux, VMware, Azure, or AWS is an advantage Basic scripting knowledge in Python, Bash, or PowerShell is a plus Experience & Qualifications Diploma or Bachelor’s degree in IT, Computer Engineering, or related field 3–5 years of network engineering or network operations experience Experience in managed services, NOC, or enterprise support environments preferred