Assistant Operations Supervisor (Night Shift) #2209

Working Hours: 8pm - 8am (Monday - Friday) Working Location: Pioneer (Shuttle Bus available at selected MRT Stations) Position Summary We are looking for a proactive and team-oriented Warehouse Shift Supervisor to lead our operations team. In this role, you will oversee the end-to-end workflow of the warehouse during your shift, ensuring that safety, productivity, and service standards are met. This position requires strong leadership to guide, motivate, and develop a diverse team of warehouse staff. Job Responsibilities Team Leadership & Manpower Planning: Lead, guide, and supervise a team of warehouse associates during the assigned shift. Assign daily duties and coordinate manpower effectively to optimize operational efficiency and meet productivity targets. Operations Management: Oversee all inbound activities (receiving, sorting, storage, put-away) and outbound processes (picking, packing, dispatch) to ensure accurate and timely order fulfilment. Inventory & Systems Management: Monitor inventory movements and process transactions accurately using the Warehouse Management System (WMS) and SAP. (Training will be provided for candidates who are familiar with similar ERP environments). Customer Service & Communication: Respond to internal and external customer enquiries professionally, providing timely updates on shipment statuses and resolving issues to maintain high service standards. Performance Monitoring: Track team productivity against operational KPIs. Prepare detailed shift-end reports and handovers for management to ensure seamless shift transitions. Safety & Compliance: Enforce workplace safety protocols, 5S housekeeping practices, and ensure adherence to company policies and Standard Operating Procedures (SOPs). Promptly investigate and report operational issues, inventory discrepancies, or incidents, and support continuous improvement initiatives. Job Requirements Experience: Minimum 2–3 years of experience in warehouse, logistics, or supply chain operations. Prior experience in a supervisory or lead-worker capacity is highly preferred. Leadership Skills: Demonstrated ability to lead, mentor, and coordinate a team. Strong communication and interpersonal skills are essential to foster a collaborative work environment. Technical Aptitude: Proficiency in Warehouse Management Systems (WMS), SAP, or other ERP systems is an advantage. Candidates with strong computer literacy and a willingness to learn new systems are encouraged to apply. Operational Knowledge: Solid understanding of inbound and outbound warehouse processes, including receiving, put-away, pick-and-pack, dispatch, and inventory control. Problem-Solving: A customer-service mindset with the ability to handle queries and resolve on-the-ground operational challenges effectively. Work Schedule: This role requires flexibility to work rotating shifts (including permanent or rotating night shifts). Overtime may be required during peak periods to meet operational demands. Work Environment: This position operates in a fast-paced warehouse setting. Candidates should be comfortable with standing, walking, and moving goods as part of daily duties. Adherence to safety practices and 5S standards is mandatory. Azhar Anuwar l Educare Human Capital Reg No.: R21103663 l EA License No: 11C4731 Please note that the personal data you provided in your job application will be collected, used, and disclosed by Educare Human Capital to assess your suitability for employment and manage your application, including consideration for future opportunities.