Customer Service Officer [Inz-003-07]

Key Responsibilities: Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care Process transactions, bookings, and service requests accurately and with a strong eye for detail Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context Maintain accurate CRM records, customer interaction logs, and service documentation at all times Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards Requirements: Minimum Diploma and above Cheerful, patient, and genuinely customer-oriented Strong communication and problem-solving skills Comfortable handling calls or live chat systems Able to perform well in a fast-paced service environment EA License Number: 22C1278 Disclaimer: By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore's PDPA and used solely for recruitment purposes.